FAQ

Helpful Information

DO YOU REQUIRE A CONTRACT FOR  RECURRING CLEANINGS?

No. If you have recurring cleanings set up with us, your pricing is better, but we don't hold you to a contract. We want you to keep coming back because we provide awesome service! If something changes, and you need to end your services with us, we ask for one week notice.
*We do have you sign a service agreement agreeing to pay for services rendered, etc.

WHAT DO YOU MEAN BY "GREEN" CLEANING?

ALL products we use are effective and safe for the environment, which includes you, your children, and your pets! 

*Note for move in/out cleaning is that there is currently no official oven cleaner that is eco-friendly. They are all fairly brutal, even the no fume cleaners. We get the oven clean, but ovens never look new again, regardless of the cleaner. A self-cleaning oven run the day before (as it takes hours) is a great help. 

DO YOU BRING YOUR OWN SUPPLIES?

We bring everything we need to clean. You don't have to worry about a thing.

WHAT DO YOU MEAN BY "INSURED AND BONDED"?

Bright at Home Cleaning carries insurance to protect homeowners and ourselves should anything happen to your home in connection with us. We take every possible precaution, but we carry insurance for unforeseen circumstances. 

We are also bonded as added protection for your valuables. Click here for details.

DO I NEED TO BE HOME WHEN THE CLEANING TECHNICIAN COMES?

No. It's common for homeowners not to be home when the cleaner comes for recurring cleaning, which is why it's so important you trust your cleaning company! We set up your preferred method of entry and take your home security very seriously. 
If you are home, great! As long as our cleaning technician has access to all rooms designated for cleaning, and you don't decide to make a lasagna while she is trying to clean the kitchen, we're good.

HOW DO YOU TAKE PAYMENT?

We can keep credit card information on file (secured and protected). We run the card for the agreed amount the day of service. A receipt is immediately emailed.
You may prefer to have the online payment billing invoice emailed to you the day of service. There are no fees connected with online payment. Payment is due on the day of cleaning.

DO YOU USE DISPATCHING/NOTIFICATION SOFTWARE?

Yes! BHC uses a service called Housecall Pro. You'll receive notification when your job is scheduled. You'll know which technician is scheduled.
The day of service, your technician will send a notification when she's on her way, and then you'll receive one more notification telling you when she's finished. 
You'll also received notification of payment. 
When we said we believe in  communication, we meant it. We want our customers to feel in the loop at all times.

WHAT IF THE TECHNICIAN FINISHES EARLY/LATE?

We will never waste your time or money. We pride ourselves on our integrity. Our technicians are well trained to be thorough and efficient. We do our best to estimate the correct time frame for each house, but if we somehow find ourselves with a discrepancy in time, know that we'll work it out with you. You will never pay more than you've been quoted, and you'll always get exceptional service for your dollars spent. 

 

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